How can we help?

In the PoolHub app, tap your profile icon → Subscription → choose Pro Player ($9.99/month) or Tournament Director ($29.99/month).

All payments are securely processed by Apple via the App Store. Your subscription renews automatically each month and you'll receive a receipt by email from Apple.

You can cancel anytime — there's no penalty and you'll keep access until the end of the billing period.

1. From the app: Settings → Subscription → Manage in App Store → tap Cancel Subscription.
2. Or directly on iPhone: Settings → Apple ID → Subscriptions → PoolHub → Cancel Subscription.

Open Settings → Help & Support → Delete Account in the app. Confirm with your password (or the phrase DELETE MY ACCOUNT if you signed up with Google or Apple).

We give you a 30-day grace period — log back in any time within those 30 days and your account is fully restored. After 30 days, your account and personal data are permanently removed.

Heads up: active subscriptions must be cancelled separately in the App Store (deleting your account does not cancel them).

Tap the ⋯ (more) menu on any post or shot, then choose Report. Pick a reason and optionally add details. Our team reviews every report.

For urgent issues (impersonation, threats, illegal content), email dean@poolhub.live with details and links/screenshots so we can act faster.

On the login screen, tap Forgot password? — we'll email a reset code to the address on your account. The code expires in 1 hour.

Don't see the email? Check your spam folder. If you signed up with Google or Apple Sign-In, use those buttons instead — those accounts don't have a separate PoolHub password.

Try these in order:

1. Make sure you're on Wi-Fi or 4G/5G — streaming requires a stable connection.
2. Check that PoolHub has Camera and Microphone permissions enabled in iOS Settings → PoolHub.
3. Force-quit the app and reopen it.
4. Make sure you're on the latest app version (App Store → PoolHub → Update if available).

If it still doesn't work, email us with your iPhone model, iOS version, and app version.

Browse tournaments in the Tournaments tab. Tap any tournament to see details and register. Some tournaments have entry fees — these are processed at registration.

Tournament Directors (TD subscribers) can create their own tournaments from the Tournaments tab → + Create Tournament.

In the app, go to Settings → Subscription and tap Refresh. This forces PoolHub to re-check your subscription status with Apple.

If the status still doesn't match what Apple charged you, email dean@poolhub.live with a screenshot of the App Store receipt and your PoolHub username — we'll fix it manually.

Subscription refunds are handled by Apple, not PoolHub directly: reportaproblem.apple.com.

Sign in with the Apple ID used to make the purchase, find the PoolHub charge, and choose Request a refund. Apple typically responds within 24–48 hours.

We're actively expanding pool hall partnerships. Email dean@poolhub.live with the subject line "Pool Hall Partnership" — include the venue name, address, contact, and number of tables.